More Information Below
How much is shipping?
Where do you ship from?
Delivery times?
Can i collect from your warehouse?
Do you ship internationally?
Shipping depot locations?
Should you wish to collect your order from the closest local depot please see list below for depot location across Australia.
ACT – Canberra Depot Collect Hume ACT 2620
NSW – Albury Depot Collect Lavington NSW 2641
NSW – Newcastle Depot Collect Beresfield NSW 2322
NSW – Dubbo Depot Collect Dubbo NSW 2830
NSW – Orange Depot Collect Orange NSW 2800
NSW – Tamworth Depot Collect Taminda NSW 2340
NSW – Wollongong Depot Collect Port Kembla NSW 2505
QLD – Gold Coast Depot Collect Helensvale QLD 4212
QLD – Mackay Depot Collect Paget QLD 4740
QLD – North Brisbane Depot Collect Narangba QLD 4504
QLD – South Brisbane Depot Collect Larapinta QLD 4110
QLD – Toowoomba Depot Collect Torrington QLD 4350
QLD – Townsville Depot Collect Bohle QLD 4818
SA – Adelaide Park Depot Collect Regency Park SA 5010
TAS – Bridgewater Depot Collect Bridgewater TAS 7030
TAS – Latrobe Depot Collect Latrobe TAS 7307
TAS – Western Junction Depot Collect Western Junction TAS 7212
VIC – Ballarat Depot Collect Wendouree VIC 3355
VIC – Bendigo Depot Collect East Bendigo VIC 3550
VIC – Melbourne East Depot Collect Dandenong South VIC 3175
VIC – Melbourne North Depot Collect Epping VIC 3076
VIC – Geelong Depot Collect Breakwater VIC 3219
VIC – Traralgon Depot Collect Traralgon East VIC 3844
WA – Bunbury Depot Collect Davenport WA 6230
WA – Perth Depot Collect Hazelmere WA 6055
Approximate Shipping Cost to depots
Should you wish to collect your order from the closest local depot please see list below for approximate machine depot delivery cost within Australia.
What payment methods do you accept?
Old Talgai PTY LTD is pleased to offer the following secure and convenient payment options for your orders:
Bank Transfer (EFT):Initiate a direct Electronic Funds Transfer (EFT) from your bank account to ours. Please use the provided account details during the checkout process. This method ensures a seamless and straightforward transaction.
Bank Deposit:You can visit any ANZ branch in person to make a bank deposit for your order. This option allows for a more personalized payment process and ensures your payment is accurately attributed to your purchase.
Credit Card (Over the Phone):Our dedicated customer service team is available to assist you in completing your payment via credit card over the phone. This method provides an additional layer of security and convenience.
Please Note: Regrettably, we do not currently accept the following payment methods:
American Express (Amex) – Credit Card
PayPal
Buy Now, Pay Later Services (e.g., Afterpay, Zippay)
Should your preferred payment method not be listed above, we encourage you to reach out to us for further guidance. Feel free to contact our team at info@oldtalgai.com.au or call us at 61 (0)439 643 384. We are committed to providing paramount assistance to all our customers.
Do you store my credit card information?
Rest assured, at Old Talgai PTY LTD, the security of your sensitive information is paramount. We want to assure you that we do not retain any of your credit card details within our systems.
Your trust is important to us, and our commitment to safeguarding your data remains unwavering. You can shop with confidence knowing that your financial information is handled with the utmost care and security measures in place.
Do you offer Cash on Delivery (COD) as a payment option?
Old Talgai PTY LTD does not offer the option for cash on delivery or collection at this time. Our current payment methods are designed to provide secure and efficient transactions for your convenience.
If you have any inquiries regarding our available payment options or need assistance with completing your purchase, Feel free to contact our team at info@oldtalgai.com.au or call us at 61 (0)439 643 384.
We appreciate your understanding and look forward to serving you through our existing payment channels.
Is my personal information secure during the payment process?
Indeed, Old Talgai PTY LTD proudly utilizes CyberSource, a globally recognized and trusted Visa payment solution. CyberSource is renowned for its reliability and security, providing a robust platform for Visa transactions. To learn more about the capabilities and features of CyberSource, we encourage you to explore their official website at the following link: Payment platform and fraud management | Cybersource
Thank you for choosing Old Talgai PTY LTD for your shopping needs. Your trust is of paramount importance to us, and we are dedicated to delivering secure and seamless payment experiences through industry-leading solutions like CyberSource.
Can I get a refund if I return an item?
Old Talgai PTY LTD has established a structured framework for accepting returns, outlined as follows.
The returned item must be in its original, unopened, and unused condition.
A restocking fee of 25% will be applied to cover administrative and processing costs.
The customer is responsible for covering the return shipping expenses.
By adhering to these guidelines, we ensure the integrity of our products and the efficiency of our return process. We value your understanding and cooperation in these matters, and we are committed to providing a transparent and professional approach to returns. Should you have any inquiries or require further clarification, please do not hesitate to reach out to our team at info@oldtalgai.com.au or call us at 61 (0)439 643 384
How can I get a copy of my receipt or invoice?
Should you require a copy of your invoice or receipt of payment, please do not hesitate to contact our dedicated team. You can reach us at info@oldtalgai.com.au or by calling us at 61 (0)439 643 384.
We are here to promptly assist you and provide the necessary documentation to ensure the clarity and accuracy of your records. Your satisfaction is of the utmost importance to us, and we look forward to fulfilling your requests in a timely and professional manner.
Are there any additional fees or charges for credit card payment?
Rest assured at Old Talgai PTY LTD, we do not impose any additional fees for payments made via credit card
Can i track my order?
Certainly, upon successful receipt of payment and confirmation of freight booking, we will promptly provide you with a copy of your duly paid invoice, inclusive of comprehensive tracking information.
What is the estimated delivery time?
Delivery times are subject to geographical location discrepancies. Specifically, within the expanse of Australia. Please see list below for approximate delivery times.
Australia wide: Approx 2-12 days
New Zealand: Approx 14-24 days
Export (oceania region): Approx 14-30 days
Can I change my shipping address after placing an order?
Under some circumstances, we possess the capability to make adjustments to your designated delivery address during the preliminary stages of the shipping process.
However, it is important to acknowledge the potential of extra charges. This is due to potential fees for rebooking with the carrier and differences in the location charges.
What if my order arrives damaged or incomplete?
Should your order arrive in a state of incompleteness, unless specified by Old Talgai, or exhibit any signs of damage, we urge you to make immediate contact with us. It is particularly advantageous if you are able to do so while the delivery driver remains on-site.
In instances where damage is observed, we kindly request that you capture photographic evidence from a distance of approximately one meter, encompassing all sides of the pallet. Alternatively, if the item is of smaller dimensions, please ensure that the entire box or carton is visible in the images.
We commit to diligently safeguarding the integrity of your items throughout the delivery process, taking conscientious measures to ensure their safe arrival.
What happens if I’m not home during delivery?
As part of our shipping protocol, we notify our affiliated carriers to engage in the practice of initiating a telephone correspondence with you, approximately 1 to 2 days prior to the scheduled delivery.
This proactive measure aims to ascertain your availability on-site for the purpose of receiving the consignment, particularly in the context of palletized shipments.
Please note that small parcels are subject to a signature requirement upon delivery. In cases where the recipient is unavailable any undelivered items will be subsequently directed to the nearest local depot for collection.
Is delivery available on weekends or holidays?
The majority of prominent freight carriers operating within Australia and New Zealand do not extend their delivery services or provide options for item collection during weekends or on designated holiday dates.
What is your warranty policy?
All of our products are covered by our warranty policy outlined in our warranty documents. Please use links below:
How long does the warranty last?
Old Talgai & Woodland Mills product warranty periods listed below
Old Talgai – Old Talgai Warranty
Log Splitters: 1 Year
Woodchippers: 3 Years
Portable Sawmills: 2 Years
Sawmill Trailers: 2 Years
Stump Grinders: 2 Years
ATV Trailers: 2 Years
Accessories & Attachments: 1 Year
Kohler Motors
All kohler motors are backed by a 3 year global warranty. Engine repairs, service and part replacements are carried out by your local Kohler™ Dealer. The engine or complete piece of equipment must be taken to your local Kohler engine dealer to receive warranty assesment. Please use link below to find your closest local Kohler™ Engine specialist. A copy of your invoice must be taken if you are claiming warranty. Please call if you require any assistance 61 (0)439 643 384.
What does your warranty cover?
In short warranty covers manafacturing defect parts only warranty this excludes normal wear and tear, commercial or rental use, modification and damage that occurs through negligence, misuse, or failure to operate and maintain equipment as instructed in the operating and maintenance instructions or the use of the product on material’s uses and in ways not designed for its intended use.
Full breakdown of warranty policy in link below.
Can I transfer the warranty to someone else?
Our warranties are non-transferrable and are only applicable to the original purchaser.
I need more warranty information?
Please use link below for a full breakdown of warranty policy.
For Old Talgai products: Old Talgai Warranty
Is delivery available on weekends or holidays?
The majority of prominent freight carriers operating within Australia and New Zealand do not extend their delivery services or provide options for item collection during weekends or on designated holiday dates.